Advice..
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phobicsquirrel
Everyone, Registered Users Posts: 7,349
This has nothing to do with cigars or this forum but I needed some advice. I sold a collectible online on a forum, and I got a message today from the buyer. They want me to return all funds including shipping for the item because it has a chip on it. For me I was amazed. I am very anal on my stuff so to hear this, I just can't believe it. The item wasn't insured as I do recommend that in my thread however from what he described it could have happened when he removed the item. I asked for a picture however I am a bit unsure how to go about this. I have been boned before for selling stuff to a buyer online however that was with paypal. Now that is not a factor. I either return the item, and eat double shipping, and now have an item that is damaged. Or I deny the exchange and get backlash from this buyer on the forum. I really have no idea what to do. Well I do know I don't want to eat the cost and have a damaged item. Any ideas?
Comments
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Caveat Emptor. He knew the risks when he bought the item. If you feel bad about, maybe a partial refund, but still - he could've gotten it insured or gone through something like ebay.
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Andrew Dzikoski BlogAdministrator, Everyone, ForumsAdministrator, Moderator, Owners, Registered Users, Trusted Users Posts: 338Agreed Offer to either take it back and you pay the cost of return shipping and get it insured. Or just offer a partial maybe like %10 or %20 of the cost depending on the item. Thats how we would handle it. -
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thanks for the help.
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See...I'm more leary of scumbags. You KNOW if that was chipped before!! Its a collectible. I'm sure you took great care of it. Once its in the box and sent...the risk is on him. As for the negative feedback, you are allowed a rebutal for other to see as well. He knew the risk, opted to take it the chance and now wants you to eat it instead of him.
