Placing orders with C.Com

laker1963

j0z3r

I've dealt with Jeff via email, and he was quite helpful indeed.

urbino

I keep getting emails from Tim about placing my orders through him, but I never have done it. It's just so convenient to place my order online.

Smoke=Fire

j0z3r:

I've dealt with Jeff via email, and he was quite helpful indeed.

Jeff is the one who straightened things out when my order got bungled, and fixed things right up. A good man to deal with

laker1963

Alex Svenson

Thanks for the great feedback guys. Jeff is a big asset to our team and knows his stuff when it comes to cigars.

jeffjackson

laker1963,

Thank you for taking out the time and posting such a nice comment. As you have stated in your post that service separates us from the crowd, with that being true a few other things separate us as well. Our knowledge of the leaf and our love of it. We are not a bunch of reps. here that just take orders, anyone can offer that. Anyone can sell cigars, but when your wife smokes the cigars I suggested, tries and she likes them...then my job is successfully completed.

The ability for Tim, Alex, myself, etc. to offer our knowledge of cigars goes a lot longer way than ordering online with anyone. We extend our knowledge to assist our personal clients to try a cigar line they may have never thought they would like, but you put your trust in us and try them and do switch brands and save some money as a result sometimes As you know, my suggestions to you in the past have all been great suggestions and I say that because I know your smoking profile and palate.

Again thank you for finding the time to post such praise about me!

jeffjackson

Smoke=fire,

Thank you very much and glad all finally worked out. Looking forward to our future dealings together.

idrivea9

Last Friday I made my first order from c.com. I called and am not sure now who answered the phone, but they were great to talk to. The order arrived on Monday, and they kicked in a free cigar that the phone rep suggested to me, along with one of the new pillows for my hummie (which I needed). I don't do the discount stores, I rather pay the price for customer service. Cigars.com you won me over with customer service, fast delivery and just a down right great experience. Brian

rdnstn

I just got used to placing all my orders online because that was the only way to do it when I was in Iraq. Now that I'm home, I may have to break down and give the guys a call. Maybe they can suggest some new stuff for me.

kuzi16

ive delt with jeff donny and tim in the past. every time they are awesome....even if you only ask a qestion. i ALWAYS tell my friends to call cigar.com if they are newer. the customer service really helps the new guys.

droach75

I have been a customer for 4 or 5 years.  I have delt with Donny most the time on the phone as I am in the UK.  Just heard heard he has left.  Shame as it was always a pleasure to chat to him as the service and advice was always excelllant.  Good luck to Donny and his musical adventures.

My new guy recommended me a new cigar Maxx by Alec Bradley.  The Curve (Torpedo)is a top cigar, big, great draw and flavours. Sits in the mouth really well. I really want a box now, after smoking one for about 90mins at the weekend whilst watching the NFL play-offs.    

droach75

anyone know the name of Donny's band?

Tumbler

urbino

Oddly enough, Tumbler, I did the same thing yesterday. I haven't heard anything back, either.

madurofan

droach75:

anyone know the name of Donny's band?

Wish I did.

rmccloud

dutyje

Tim is in Nicaragua. Back in the office on Monday.

Hal72

C.com is really one of the best online retailer. I live in Europe so I can not place order on the site. but Tim is always very quick and helpful:)

colts9016

j0z3r

Welcome colt. I agree, that is one of the many attractive qualities of ccom. I like being able to buy one or two of a particular cigar to sample, sometimes a five pack is too much if you decide you don't like a cigar. And the customer service is second to none if you do have to occasional problem.

Luko

Welcome Colt...I'm like you, relatively new. Consider signing up for Cigar of the Month Club, it's a great way to sample lots of new stuff and see what you like without committing too much.

kaspera79

Hey colts ... welcome to the group. I too enjoy being able to built a sampler here which is an even better deal with some of the more expensive cigars.

gmill880

Welcome aboard colt