SOP for cigars damaged in transit?

tkohler

cholmes8310

kuzi16

i agree. i have only once had issue with ccom and shipping, but the box was crushed in transit. only one cigar was hurt and it still managed to smoke fine. the above advice is good. they will hook it up.

TatuajeVI

I've placed many, many, many orders with cigar.com. I think I've had maybe one or two of those orders have something wrong with it - just call your rep, or email Tim and they'll fix the problem no questions asked. Their customer service is fantastic. Like, really fantastic.

Joeyjoe21_8

I have never had a issue with ccom but i know people who will call them and they will get a replacement out to u immedietly...customer service there rocks!

fla-gypsy

Just get a hold of them, CCom will be all over it.

Duder2

Yup, just call or email customer service. They will take care of you no problem. I got a box of brazillian labels that all had cracked wrappers and Tim replaced it right away. Ccom is the best!