Big ups to ccom!

betasynn

So I went through a truly horrific experience with UPS, where essentially they lost a box of cigars I ordered from ccom. They tried to deliver, I wasn't home, fine, I called them up and asked them to leave it, which they refused to do because it's tobacco. Also fine. Then they told me to come pick it up at the delivery center that's ten miles from my house on monday. So I wait three days for monday, take an hour of work (since they are only open when I am working) and drive the ten miles there. They do a lot of shuffling around, looking at their feet, and finally say "Well, it hasn't been delivered, but we don't have it." I kept asking them what that meant for me, and they said "well, just come back tomorrow." So I drive the ten miles back, then again the next day taking an hour off of work, went there, to have them say "Yeah, so the package was damaged, so we destroyed it. Sorry, take it up with the sender." So I basically took two hours off of work and drove forty miles for them to dance around like that. I told Tim, and of course he set it right on their end very kindly and right away. Big props to ccom's service. As an addendum, I called them to complain about them yanking me around, was told I'd get a call back regarding the incident, and have yet to get that call.

cholmes8310

betasynn:

So I went through a truly horrific experience with UPS, where essentially they lost a box of cigars I ordered from ccom. They tried to deliver, I wasn't home, fine, I called them up and asked them to leave it, which they refused to do because it's tobacco. Also fine. Then they told me to come pick it up at the delivery center that's ten miles from my house on monday. So I wait three days for monday, take an hour of work (since they are only open when I am working) and drive the ten miles there. They do a lot of shuffling around, looking at their feet, and finally say "Well, it hasn't been delivered, but we don't have it." I kept asking them what that meant for me, and they said "well, just come back tomorrow." So I drive the ten miles back, then again the next day taking an hour off of work, went there, to have them say "Yeah, so the package was damaged, so we destroyed it. Sorry, take it up with the sender." So I basically took two hours off of work and drove forty miles for them to dance around like that. I told Tim, and of course he set it right on their end very kindly and right away. Big props to ccom's service. As an addendum, I called them to complain about them yanking me around, was told I'd get a call back regarding the incident, and have yet to get that call.

Props to ccom again, no surprise here. What IS surprising, is that UPS couldn't leave it. They leave every package at my office for me and Fourtotheflush, and have also left several boxes on my front porch. Don't know what's up with that.

cholmes8310

xmacro

weird - sometimes the UPS guy asks for a signature for the tobacco, but when I'm not home, they just drop it at my door and leave

stephen_hannibal

Sounds like they smoked it...

cooch36

sorry for ur prob but the few probs if had ccom has covered their end and everyone elses again thumbs up ccom thats y i shop w u.

fla-gypsy

I never sign for UPS, they just throw it on the front porch

kuzi16

zeebra

Redtailhawkoz

Fourtotheflush

ScottTDawg

When I first started ordering, I tried UPS...1 week from PA to WI. Since then, I've called and had them change my shipping to USPS...2-3 days tops!!! In fact, the last DD I ordered was AUTOMATICALLY changed to USPS instead of UPS (or at least it seemed like it to me, maybe someone goes in and changes it. Either way, I love the customer service!!)

Fourtotheflush

Duder2

Tokinstogie

It was damaged so they destroyed it! Let's all think about that for a moment.

jsnake

Man what an ordeal

RampMonkey

Damaged and destroyed...makes me wonder ( long shot here ) but I wonder if any of the folks working at the UPS order from CC in the pass and just happen to know the labels. Hmmm. Just and all around bummer deal for ya. Great to see that your where taken care of from CC customers service. Only had to call them once but was very impressed with the service that I had received.

xmacro

betasynn

doromath

cabinetmaker

I'm sure they destroyed each stick. One at a time. Might have even taken several drivers to so it.