Scared to call..

illinoisgolf99

I have been a patron of Ccom for a little while now, but I have done all of my purchases online. I don't know why but I feel hesitant about calling in an order.. I dunno what it is. Just my crazy head I guess...

AQUADGIO1200

Go for it...their voices will command you to buy more and more sticks! It's a religious experience!

wwhwang

If you're scared of calling, go pm kellyg on the forums or go to the interactive ccom chatroom during business hours with a rep. They'll hook you up.

docbp87

Do it dude. They will hook you up... or just email one of the reps. I do most of my business with Tim via email, and he still hooks me up with the same great deals and discounts.

lilwing88

Well, if it's for the DD, I wouldn't wait till tomorrow to call..... order now before it sells out!

jpclotfelter

I was working in Iraq a few months back and saw a great Daily Deal. I went to order a few of them but we lost our internet connection before I was able to get the order through. A couple of days went by and I was totally bummed about missing the deal. I called the 1-800 number and got hold of Kelly. I explained my situation to her...not only did she honor the deal but threw in a couple of freebies for my Iraq buddies. I will always look to Cigar.com FIRST for any cigar purchases because of customer service.

YankeeMan

TatuajeVI

illinoisgolf99

so you can get better deals if you call in Phil??

stephen_hannibal

Yeah....

kuzi16

illinoisgolf99

sightunseen

Make sure that if you talk to Tim you talk to Tim only and not to The Beard, or else you'll end up like Ben Affleck in Dogma.

Hayblet

docbp87:

I do most of my business with Tim via email, and he still hooks me up with the same great deals and discounts.

Same here! I got a killer deal on some LP #9's today that have been on my wish list for far too long...I used to only order online but after emailing Tim a couple times only thing I hit online is the DD's

Unthought_Known

I place my orders through Tim via email. For me it's much easier than calling. I can see an awkward situation arising if you ask for something and they quote a higher price than you were looking for, but from what I've read they usually give good prices over the phone.

TatuajeVI

sightunseen:

Make sure that if you talk to Tim you talk to Tim only and not to The Beard, or else you'll end up like Ben Affleck in Dogma.

ROFL

fla-gypsy

Unthought_Known:

I place my orders through Tim via email. For me it's much easier than calling. I can see an awkward situation arising if you ask for something and they quote a higher price than you were looking for, but from what I've read they usually give good prices over the phone.

This has been my tactic also and it works very well. I just send an email and ask what is the best you can do on XX number of XXbrand and I am usually very pleased with the answer.

RampMonkey

I'll have to try what was suggested in the posts listed above. Ive called in before and had nothing but great customer service. Alex got me hooked up when a DD was out of stock and was also able to be turned onto some other types of sticks that I was wanting to try.

docbp87

Another advantage to calling in or emailing, is that I have found I have access to some product that they do not have enough of, or carry regularly enough to list on the site. For instance I emailed Tim about some Tat Tubos, and he was able to hook me up with a full, unopened box, despite not being listed anywhere on the site. From now on, even if something isn't listed, I will be checking with The Bearded King of Cigardom.