Kellys deal

docedwards

Marketing disaster. Can't wait to hear the explanation. I want to hear from her and the boss.

wwhwang

Huh? What do you mean?

docedwards

She didn't respond to me.

aron325

when did you send the email

wwhwang

docedwards

6:33 pm cdt. there was still 4.5 hrs left for a 7-3 deal in the eastern time zone.

wwhwang

6:33 pm Central? CCom closes at 5 pm Eastern (4 pm Central) on Saturday. So...I'd suggest you call them or e-mail Kelly on monday.

Duder2

I'm confident Kelly will still hook it up tuesday morning, she's good like that. It's a sweet deal too :^)

TatuajeVI

wwhwang:

6:33 pm Central? CCom closes at 5 pm Eastern (4 pm Central) on Saturday. So...I'd suggest you call them or e-mail Kelly on monday.

This. She can't work all night, man! Call or email her monday and she'll take care of you.

fla-gypsy

TatuajeVI:

wwhwang:

6:33 pm Central? CCom closes at 5 pm Eastern (4 pm Central) on Saturday. So...I'd suggest you call them or e-mail Kelly on monday.

This. She can't work all night, man! Call or email her monday and she'll take care of you.

+1, how long did you expect Kelly to work on a Saturday to serve cigar freaks???

Krieg

I sent Kelly an email via contact button...but who knows if she got it. Kelly- please add me to your saturday deal email list! Thanks!

Krieg

can someone let me know what the saturday deal was?

Alex Svenson

Krieg:

I sent Kelly an email via contact button...but who knows if she got it. Kelly- please add me to your saturday deal email list! Thanks!

Always best to try to reach us by email rather than using any forum contact. Email for us is always 100% and with the forum message system, things get overlooked easily.

Alex Svenson

docedwards:

Marketing disaster. Can't wait to hear the explanation. I want to hear from her and the boss.

First, please let me apologize for any inconvenience. Kelly was our only person in this Saturday and as others have mentioned, our Saturday hours are shorter. I will check to make sure your email was not overlooked during our regular business hours. Also, I will personally assure you that whatever deal you were trying to take advantage of will be honored when we reopen on Monday morning. If you would like to discuss your situation further, you can also feel free to email me at asvenson at cigar.com

Hays

docedwards:

Marketing disaster. Can't wait to hear the explanation. I want to hear from her and the boss.

Dude....seriously? I'm a little curious to know what exactly warranted this kind of response, because I guess I'm a little unclear. From my perspective, this sounds a wee bit high and mighty, not to mention like a spoiled brat. If you haven't already, you will learn that when it comes to customer service, and giving the public great deals on cigars, Cigar.com is to be matched by absolutely nobody. The number of times they've honored bygone deals that no other company would honor probably outweighs my post count, and that's hardly scratching the brim of the excellent treatment that Cigar.com customers receive.

gmill880

GadwinDuil

DHawk

I emailed Kelly yesterday and got an almost instant response back. Of course I sent mine about 1:30pm eastern, during the normal business hours.

timb

Hi gentlemen!  Please accept my apologies for those of you who haven't been receiving replies.  To make sure your email gets to Kelly, or any of us, you must send an email to kgraffin @ cigar.com (or your respective account manager) or you can always use service @ cigar.com.

Do not send a PM or email through the forum.  It does not work everytime for some reason.  We are looking into it, but in the meantime, please email direct.

To anyone who didn't receive a reply from Kelly, please resend email to service @ cigar.com.  I promise you your email will get addressed today!

stephen_hannibal

ENFIDL

surfingzeeko

YankeeMan

If you use the email address she provided, she gets right back to you. My response came back in just a few minutes. Of course, it also helped that she was still there at the time I sent my email.

Krieg

Alex Svenson:

Krieg:

I sent Kelly an email via contact button...but who knows if she got it. Kelly- please add me to your saturday deal email list! Thanks!

Always best to try to reach us by email rather than using any forum contact. Email for us is always 100% and with the forum message system, things get overlooked easily.

No problem, thanks Alex.

The Sniper

docedwards

Hays:

docedwards:

Marketing disaster. Can't wait to hear the explanation. I want to hear from her and the boss.

Dude....seriously? I'm a little curious to know what exactly warranted this kind of response, because I guess I'm a little unclear. From my perspective, this sounds a wee bit high and mighty, not to mention like a spoiled brat. If you haven't already, you will learn that when it comes to customer service, and giving the public great deals on cigars, Cigar.com is to be matched by absolutely nobody. The number of times they've honored bygone deals that no other company would honor probably outweighs my post count, and that's hardly scratching the brim of the excellent treatment that Cigar.com customers receive.

This is foremost an APOLOGY but also an explanation. I have already made amends to Kelly and now this "high and mighty" and "spoiled brat" is coming down from my ivory tower. All my business has been via the website and I was thinking of this as a usual 24 hr deal. I didn't expect Kelly or anyone to work 24 hrs but thought I would receive an automated response. I posted my comments after I and others failed to get a response. On Monday I did get a response and she extended the offer. I know it is difficult to convey the proper tone of a message online, but please be assured that this is a sincere apology. I won't respond directly to the other posts but Hays said it most pointedly and deservingly so. I'm sure my trust in redemption amongst the BOTL is properly placed. Have a great day.

Goldy

Group hug

cholmes8310

Kumbayaaaa....

Alex Williams

docedwards:

Hays:

docedwards:

Marketing disaster. Can't wait to hear the explanation. I want to hear from her and the boss.

Dude....seriously? I'm a little curious to know what exactly warranted this kind of response, because I guess I'm a little unclear. From my perspective, this sounds a wee bit high and mighty, not to mention like a spoiled brat. If you haven't already, you will learn that when it comes to customer service, and giving the public great deals on cigars, Cigar.com is to be matched by absolutely nobody. The number of times they've honored bygone deals that no other company would honor probably outweighs my post count, and that's hardly scratching the brim of the excellent treatment that Cigar.com customers receive.

This is foremost an APOLOGY but also an explanation. I have already made amends to Kelly and now this "high and mighty" and "spoiled brat" is coming down from my ivory tower. All my business has been via the website and I was thinking of this as a usual 24 hr deal. I didn't expect Kelly or anyone to work 24 hrs but thought I would receive an automated response. I posted my comments after I and others failed to get a response. On Monday I did get a response and she extended the offer. I know it is difficult to convey the proper tone of a message online, but please be assured that this is a sincere apology. I won't respond directly to the other posts but Hays said it most pointedly and deservingly so. I'm sure my trust in redemption amongst the BOTL is properly placed. Have a great day.

i forgive you. us bama boys gotta stick todether!!!

cholmes8310

Alex Williams:

i forgive you. us bama boys gotta stick todether!!!

wait a minute... depends on what we're talking about. Cigars, sure. Football, that's a totally different story.

Alex Williams

cholmes8310:

Alex Williams:

i forgive you. us bama boys gotta stick todether!!!

wait a minute... depends on what we're talking about. Cigars, sure. Football, that's a totally different story.

hahaha everythin but football ;D