All Hail the Beard Once again

Redtailhawkoz

Joeyjoe21_8

thats funny...u got a over filled pillow....in my last order...i didnt get a pillow at all....i was kinda shocked to be honest but its all good

ENFIDL

The Beard is ever so generous! Reminds me of when my order got accidentally sent to Stephen Hannibal as I had bombed him from CCOM on my last order before that. All I did was email Tim to get my shipping addy changed back and he sent me the full order after! Even after I said it was no biggie about the smokes and that I was happy that if I didn't get them that a very deserving BORK got them!

Redtailhawkoz

Unthought_Known

Joeyjoe21_8

wow....seriously...this is not the first time u made a comment about customer service 101.....if redtail had major issues they would have been replaced....but he didnt....so i gotta ask...why always butting in withthe harsh 101 comments?

Unthought_Known

Joeyjoe21_8

could have sworn I saw other posts from ya about customer service....if it wasnt u, my bad...i do apologize.....but if Red tail complained, or myself, u and every one knows it would be replaced in a heart beat.....We all love this place

Amos Umwhat

Incredible, isn't it? My August COTM was a week late, I E-mailed and Krebsie sent out a new box. A week later, the original showed up. I called asking for a return label, "keep it, enjoy your smokes". That's customer service! I love these guys. (guys: gender inclusive, for the pc among us)

Fourtotheflush

Not all web/catalogue companies follow customer service 101!!!

Redtailhawkoz

Lasabar

I think it's the trust part... Most places would ask for the damaged item back first, or wwould want proof of some sort... That's why ccom rocks!

ENFIDL

Lasabar:

I think it's the trust part... Most places would ask for the damaged item back first, or wwould want proof of some sort... That's why ccom rocks!

Agreed!

kos22us

thats why i'm glad i live in pa, i mean yea i have to pay pa tax but i mean you get the sticks the next damn day

sol1821

rwheelwright

Lets put it this way. I called Tim over a year ago to see if he could price match something I saw at another place. Not only did he price match is, he gave it to me cheaper and shipped free! Now, I don't mean I only called him once, but this particular occasion was over a year ago. Maybe close to two years.