Huge Disappointment

dutyje

So I won a 100-ct humidor on auction last week, and it arrived today. I opened the box and pulled out the humidor, and discovered that the finish is covered in stains on all faces. The stains are so readily apparent that I would be embarrassed to have this humidor anywhere in my house. It's horrible. I have contacted the rather well-known company that sold the humidor, and I will keep you all posted with respected to the resolution of the issue. I frankly can't afford the fancy, pricey humidors y'all are using, but I thought I'd stumbled into a good deal here, and was very excited. This has been a huge letdown.

rwheelwright

Sorry to hear that man. Hopefully they will make good on it. If things don't work out, you could always keep it hidden in a closet.

madurofan

That sucks duty. Let us know how it works out.

dutyje

Customer Service turned around a response in under an hour. They are shipping a new humidor and a return label for the original. Hopefully the new one doesn't have the same issues, but so far, the service is very promising and satisfactory.

rwheelwright

Glad to hear. As Maddy said, keep us posted.

phobicsquirrel

That is good news. I don't pay high prices either, I've found a few places that give good quality at a low price.

madurofan

dutyje:

Customer Service turned around a response in under an hour. They are shipping a new humidor and a return label for the original. Hopefully the new one doesn't have the same issues, but so far, the service is very promising and satisfactory.

Good to hear. I'll keep my fingers crossed for ya.

Luko

phobicsquirrel:

That is good news. I don't pay high prices either, I've found a few places that give good quality at a low price.

Mr. Squirrel, you mind PMing me that info at some point? I'm soon to be in the market.

urbino

Ick. That sucks, doody. Maybe they'll come through on the second try, though. Sounds like they're making a good effort at fixing it, so far.

gmill880

Glad to hear their on top of it and hopefully you get a good one this time, You would think some type of quality control was in place since a person had to pack and send it though...

j0z3r

gmill880:

You would think some type of quality control was in place since a person had to pack and send it though...

You would think...Though in their defense, if the factory did not properly check it and boxed it in such a condition, how was the retailer to know? Still and all, it sucks...hope everything works out well doody.

mustluvcigars

dutyje

madurofan

Would you mind disclosing this manufacturer and retailer in a PM?

dutyje

sure

JKTex

dutyje

As an update on this, the new humi is on its way and should be here tomorrow afternoon. Excellent turnaround.

madurofan

Sweet. We want pics. New humis are like porn.

kuzi16

PuroFreak

dutyje

dutyje

urbino

I will happily send you the pretty yellow tassle thingies off the key to my old humi.

dutyje

urbino

cheyman

dutyje

urbino

You're the customer, so your opinion is the only one that counts. I still think it'd chap my sack, though. (Or leave me mule-lipped, as gm would say.)

dutyje

urbino:

You're the customer, so your opinion is the only one that counts. I still think it'd chap my sack, though. (Or leave me mule-lipped, as gm would say.)

mule-lipped, eh? be careful with that.. it's lonely here on the other side of the glass

madurofan

dutyje:

urbino:

You're the customer, so your opinion is the only one that counts. I still think it'd chap my sack, though. (Or leave me mule-lipped, as gm would say.)

mule-lipped, eh? be careful with that.. it's lonely here on the other side of the glass

LMAO.

dutyje