My first question...did you calibrate the Hygrometer? Are you using an analog or digital Hygrometer? Also did you season the humidor prior to throwing cigars in it?
I had a humidor that acted the same. Checked and re-checked. Calibrated and re-calibrated. Finally took some 1/2 inch craft tape and applied it to the outside of the sure-seal parts all the way around and it finally worked.
After doing a bit of reading on these it seems their "auto calibration" sucks and sometimes is way off. Hopefully that is the case for you. Run the salt test and get back to us with what it reads at and then we can figure out the next step.
In the winter when there is no humidity I add another humidifier to my humidor, doing this keeps the rh where I want it, in the spring etc I take it out. You may just not have enough humidity in there. Also much of the information stated above is accurate. But some times the fix is simple.
Those glass top humidors will never hold humidity well regardless of what you do. They are too acceptable to outside weather conditions. Think of the window of your house on a cold windy day. No matter how sealed it is, since it is glass, cold will get through.
Also, battery replacement may be a consideration. Some models of hygrometer don't give you an indication of a weak battery. They just start giving weird readings intermittently.
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