Alex SvensonBlogAdministrator, Everyone, ForumsAdministrator, Moderator, Owners, Registered UsersPosts: 1,204
Got to love the post office. Glad to see this was resolved. Tracking on those postal shipments is always a bear. That is why we try to use ups and fedex as much as possible.
Got to love the post office. Glad to see this was resolved. Tracking on those postal shipments is always a bear. That is why we try to use ups and fedex as much as possible.
Well I for one prefer the post office. They are much easier to work with. FED ex and UPS only deliver a couple of times and since I work during the day, I'm always SOL if I can't be home. Then I have to drive all the way to their warehouse which is far away. They won't even re-deliver stuff when I'll be home. I hate them!
I'm glad this got resolved, some of you guys can be real smart a%%es...! I think what threw people, well me, was the cigars.com... anyway glad it got sorted out.
Sarah, I see that your order from 12/09/09 was split into two shipments. The first part was delivered on 12/16/09 at 2.11 pm to your front door. The second part, which was a lighter, shipped Parcel Post due to hazardous material regulations and can take 10-15 business days to arrive. I apologize for the long wait but I assure you the lighter will arrive soon. In fact I will ship you a free lighter for the inconvenience. Please expect that much sooner as I will drain it of butane before shipping.
I apologize again for the long wait time on the lighter. I will refund your shipping cost asap.
Let me know if you have any questions. Feel free to contact me directly at tblythe at cigar.com.
I'm as big a fan of ccom as the next guy, and the describe scenario from Tim seems reasonable enough to me. But if indeed Sarah couldn't get this explanation over the phone, I could see where that would be frustrating. Either way, the customer service I've experienced firsthand and heard of from ccom is unrivaled.
Sarah, I see that your order from 12/09/09 was split into two shipments. The first part was delivered on 12/16/09 at 2.11 pm to your front door. The second part, which was a lighter, shipped Parcel Post due to hazardous material regulations and can take 10-15 business days to arrive. I apologize for the long wait but I assure you the lighter will arrive soon. In fact I will ship you a free lighter for the inconvenience. Please expect that much sooner as I will drain it of butane before shipping.
I apologize again for the long wait time on the lighter. I will refund your shipping cost asap.
Let me know if you have any questions. Feel free to contact me directly at tblythe at cigar.com.
It's this kind of service that simply blows me away. The post office screwed up and yet CCOM comes in and fixes it. Man, I hate the USPS. Anyways...CCOM is amazing and 95% of all businesses should look to these guys as a role model for customer service. Simply unsurpassed.
Glad to see this was worked out, and it proves that CCOM is tops when it comes to customer service. Obviously there was a snafu, but sometimes life works that way. I've found that the great folks here always do their best to make up for these things. I ordered a lighter/cutter gift package from here quite some time ago, and it did end up taking longer than usual. It took about a week as opposed to a couple of days. That's about the only issue I've ever had, which wasn't really a big deal at all. I'm not even sure if you could consider that an 'issue'.
Sarah, I see that your order from 12/09/09 was split into two shipments. The first part was delivered on 12/16/09 at 2.11 pm to your front door. The second part, which was a lighter, shipped Parcel Post due to hazardous material regulations and can take 10-15 business days to arrive. I apologize for the long wait but I assure you the lighter will arrive soon. In fact I will ship you a free lighter for the inconvenience. Please expect that much sooner as I will drain it of butane before shipping.
I apologize again for the long wait time on the lighter. I will refund your shipping cost asap.
Let me know if you have any questions. Feel free to contact me directly at tblythe at cigar.com.
In case anyone ever doubts what 100% satisfaction means, THIS IS IT. A phone call would have worked as well.
Sarah, I see that your order from 12/09/09 was split into two shipments. The first part was delivered on 12/16/09 at 2.11 pm to your front door. The second part, which was a lighter, shipped Parcel Post due to hazardous material regulations and can take 10-15 business days to arrive. I apologize for the long wait but I assure you the lighter will arrive soon. In fact I will ship you a free lighter for the inconvenience. Please expect that much sooner as I will drain it of butane before shipping.
I apologize again for the long wait time on the lighter. I will refund your shipping cost asap.
Let me know if you have any questions. Feel free to contact me directly at tblythe at cigar.com.
In case anyone ever doubts what 100% satisfaction means, THIS IS IT. A phone call would have worked as well.
Customer states in her post that she called 4-5 times with no satisfaction. We all know Tim is great and this proves it even more, however we should not pick apart or dismiss someones concerns.
Sarah, I see that your order from 12/09/09 was split into two shipments. The first part was delivered on 12/16/09 at 2.11 pm to your front door. The second part, which was a lighter, shipped Parcel Post due to hazardous material regulations and can take 10-15 business days to arrive. I apologize for the long wait but I assure you the lighter will arrive soon. In fact I will ship you a free lighter for the inconvenience. Please expect that much sooner as I will drain it of butane before shipping.
I apologize again for the long wait time on the lighter. I will refund your shipping cost asap.
Let me know if you have any questions. Feel free to contact me directly at tblythe at cigar.com.
In case anyone ever doubts what 100% satisfaction means, THIS IS IT. A phone call would have worked as well.
Customer states in her post that she called 4-5 times with no satisfaction. We all know Tim is great and this proves it even more, however we should not pick apart or dismiss someones concerns.
Agreed...their customer service is so good, we're all good (and rabid) defenders of it. But she says she called a bunch of times and couldn't get the scoop.
CCOM is EVIL!! They constantly are offering daily deals that I like and specials that I can't turn down. This has lead to a long series of credit card orders through a certain Jeff Jackson, who then continues to offer me more specials because he hates my credit card and its low balance. Soon this will lead to what I like to call "divorce." Buyers beware!
Before divorcing Jeff Jackson. give him a chance.Seek marriage counseling before you consider a long drawn out divorce. If you have kids consider the kids....LOL (I hear Jeff is good with the kids--he deals with us right"DEALS"-he will be a better husband in the new year)
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