A week isn't that long. Maybe Alec Bradley himself is on his way there from South America to make things right. Seriously, mistakes happen, you get a stick in your cigar, or a bandage in your burrito. I still think that you will get a reply... Just don't stay up nights waiting for it.
Maybe Jeff Dunham rolled it, Jose Alec Bradley on a stick?
I've only had one Black Market, and it was so tight I could barely smoke it. Figured it was just the luck of the draw (get it?), but maybe there's a problem. I think you definitely needed to let them know.
Well, you guys were right.
They emailed an apology and that they'll work on their quality control.
I'm good with that.
really? wtf, wow that's not cool, they basically said F you. I've had many a customer service job in my life and that's the nice way of saying F you.
I would have the same type of reaction that the squirrel has... If you're good with it, then more power to you, but I'd be a little perturbed...
You know, it was always my understanding that the cigar manufacturers recognized that hand-made products were inevitably going to have errors, and that they'd replace cigars that fell into those categories just as a matter of good business practice. Failing to do so begs the question; is this yet another dead cultural tradition?
Well, got another email from a different person. They want my address to send a replacement.
Almost gotta wonder if they read the forums. LOL!
from all the posts ive been reading lately......you gotta wonder, if its someone from here, just tryin to get the addy? tread softly!! lol
Naw, it's an alecbradley email. LOL!
Besides, if someone wanted my addy, there are enough of these guys that have it, that'd throw me under the bus in a heartbeat. LOL!
Well, got another email from a different person. They want my address to send a replacement.
Almost gotta wonder if they read the forums. LOL!
I was just going to say..That standard first reply would not be the last.. Keep us informed this could make us all A.B fans based on customer service alone. ( I already am )
So it would seem that the Alec Bradley company makes amends and then some.
This package arrived today. So it would definitely seem that they have a customer service that is interested in keeping customers. I have to give them a thumbs up on this one.
Hoping I don't run into another stick though. LOL!
So it would seem that the Alec Bradley company makes amends and then some.
This package arrived today. So it would definitely seem that they have a customer service that is interested in keeping customers. I have to give them a thumbs up on this one.
Hoping I don't run into another stick though. LOL!
I really like the black market. That is some good stuff there. Way to go AB!
So it would seem that the Alec Bradley company makes amends and then some.
This package arrived today. So it would definitely seem that they have a customer service that is interested in keeping customers. I have to give them a thumbs up on this one.
Hoping I don't run into another stick though. LOL!
I really like the black market. That is some good stuff there. Way to go AB!
i just ordered a 5 pack! cant wait to try one out!
Comments
They emailed an apology and that they'll work on their quality control.
I'm good with that.
Almost gotta wonder if they read the forums. LOL!
Besides, if someone wanted my addy, there are enough of these guys that have it, that'd throw me under the bus in a heartbeat. LOL!
This package arrived today. So it would definitely seem that they have a customer service that is interested in keeping customers.
I have to give them a thumbs up on this one.
Hoping I don't run into another stick though. LOL!
This is the kind of thing more businesses need to do. A little good customer service goes a long way towards brand loyalty.