Change for the sake of change. The idea that if you're put in charge of something that works and you keep it working and producing results without changing it than you did an ok job. But if you can change it and still have it do the same thing with the exact same results than you did a great job.
" the bureaucracy is expanding to meet the needs of the expanding bureaucracy"
Customers who want to act like S.O.B.'s for no reason whatsoever . Just because they think you can't say anything back . I have actually turned my back on a customer before and told them I will get someone more suited to help you because I refuse to be cussed , abused , and yelled at ! Don't have to listen to it and not gonna listen to it .
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